1. Introduction

At BTFD Shirts, we take pride in the quality of our products and want you to be completely satisfied with your purchase. We understand that sometimes you may need to return an item, and we've created this Refund Policy to explain our procedures and ensure a smooth experience.

This Refund Policy applies to all purchases made through our website at blfd.cloud. By making a purchase from our website, you agree to the terms outlined in this policy.

2. Return Eligibility

You may return merchandise purchased from BTFD Shirts within 30 days of the delivery date, subject to the following conditions:

• Items must be unworn, unwashed, and in their original condition with all tags attached
• Items must be in their original packaging
• You must provide proof of purchase (order number, receipt, or confirmation email)
• Sale items are only eligible for returns if defective
• Personalized or custom-made items cannot be returned unless defective
• Gift cards are not eligible for return or refund

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call +18303040910 to request a Return Merchandise Authorization (RMA) number
2. Include your order number, the items you wish to return, and the reason for your return
3. Our team will review your request and, if approved, provide you with an RMA number and return instructions
4. Package the item(s) securely, including the original packaging if possible
5. Include a copy of your receipt or packing slip with the RMA number clearly written on it
6. Ship the package to the address provided in the return instructions

We recommend using a trackable shipping method and purchasing shipping insurance for your protection. BTFD Shirts is not responsible for items lost or damaged during return shipping.

4. Refund Processing

4.1. Refund Timeline

Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility requirements. This inspection process typically takes 1-3 business days.

If your return is approved:

• We will process your refund within 3-5 business days of approving the return
• You will receive an email notification when your refund has been processed
• Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account

4.2. Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunded to the same card used for the purchase
• PayPal: Refunded to your PayPal account
• Store Credit: Issued as store credit to your BTFD Shirts account
• Gift Cards: Purchases made with gift cards will be refunded as store credit

4.3. Partial Refunds

In some cases, we may issue partial refunds:

• If an item shows signs of wear, has been washed, or is returned without original packaging
• If only part of an order is returned
• If promotional discounts or gift cards were applied to the original purchase

5. Exchanges

If you'd like to exchange an item for a different size or color, please follow our return process and place a new order for the desired item. This ensures you get the item you want as quickly as possible, especially if inventory is limited.

If the exchanged item has a different price:

• If the new item costs more, you will need to pay the difference
• If the new item costs less, we will refund the difference using your original payment method

6. Defective or Incorrect Items

If you receive a defective item or an item that doesn't match what you ordered:

1. Contact our customer service team at [email protected] within 7 days of receiving the item
2. Include your order number, a description of the issue, and photos showing the defect or incorrect item
3. Our team will review your claim and provide further instructions

For defective or incorrect items:

• We will cover the return shipping costs
• You may choose between a replacement or a full refund
• Expedited processing will be applied to your case

7. Return Shipping Costs

For standard returns, customers are responsible for return shipping costs unless the return is due to our error (defective product, wrong item shipped, etc.).

If you received free shipping with your original order, the value of that shipping may be deducted from your refund amount.

For returns due to our error, we will provide a prepaid shipping label or reimburse reasonable return shipping costs. Please contact our customer service team to arrange this.

8. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable digital products
• Custom or personalized items (unless defective)
• Items marked as "Final Sale" or "Non-Returnable"
• Items that have been worn, washed, or altered
• Items without their original tags and packaging
• Intimate apparel for hygiene reasons

9. International Returns

International customers are eligible for returns under the same conditions as domestic customers, with the following additional considerations:

• International customers are responsible for all return shipping costs
• Any customs fees, import taxes, or duties incurred during the return shipping process are the customer's responsibility
• International returns may take longer to process due to shipping and customs clearance times
• Please mark returned packages as "Returned Merchandise" to help avoid additional customs charges

10. Holiday Returns Policy

We extend our return period during the holiday season:

• Items purchased between November 1 and December 24 may be returned until January 31 of the following year
• All other terms of our standard return policy apply

11. Cancellations

Order cancellations:

• You may request to cancel an order within 1 hour of placing it by contacting our customer service team
• Once an order has been processed or shipped, it cannot be canceled and must follow our regular return procedure
• Refunds for canceled orders will be processed within 3-5 business days

12. Store Credit

If you choose to receive store credit instead of a refund to your original payment method:

• Store credit will be issued for the full amount of the returned items
• Store credit does not expire and can be used on future purchases
• Store credit cannot be transferred or converted to cash
• Store credit can be used in combination with other payment methods

13. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

14. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CST.